AHPRA Accredited · NSW Pharmacy · Reg. PC0030339
Shipping & Delivery Policy
CarePlus Compounding Pharmacy
Last Updated: March 30, 2026
1. Overview
CarePlus provides shipping of compounded medications across Australia using trusted domestic courier services, including Australia Post and other registered delivery partners.
All medications are compounded individually upon receipt of a valid prescription and are shipped in accordance with applicable pharmacy regulations and safety standards.
2. Processing Time
- Compounding and dispensing typically occur within 1–3 business days after receiving a valid prescription and payment confirmation.
- Complex or specialised compounds may require additional time.
- Orders are only processed on business days (Monday–Friday, excluding public holidays).
3. Shipping Methods
We use reputable domestic freight providers, including:
- Australia Post (Standard & Express)
- Other courier partners as required
Shipping method selection may depend on:
- Delivery location
- Medication type (e.g. temperature-sensitive items)
- Urgency of the order
4. Delivery Timeframes
Estimated delivery times (after dispatch):
- Standard Shipping: 2–6 business days
- Express Shipping: 1–3 business days
Delivery times may vary depending on location, courier delays, or external factors beyond our control.
5. Shipping Costs
Shipping fees are calculated at checkout and depend on:
- Delivery location
- Parcel size and weight
- Selected shipping method
We reserve the right to adjust shipping methods if required for safety or compliance reasons.
6. Temperature-Sensitive Medications
Certain compounded medications require controlled temperature during transit.
- These items may be shipped using specialised packaging (e.g. insulated packaging, ice packs)
- Delivery may be limited to Express services only
- Customers must ensure someone is available to receive the package promptly
We are not responsible for deterioration due to delayed collection after delivery.
7. Delivery Address & Responsibility
- Customers are responsible for providing accurate delivery details
- We are not liable for delays or losses resulting from incorrect or incomplete addresses
- Once marked as delivered by the courier, responsibility transfers to the customer
8. Authority to Leave (ATL)
If you authorise the courier to leave the package unattended:
- You accept full responsibility for the order once delivered
- This is not recommended for medications, especially temperature-sensitive items
9. Delays and Lost Parcels
While we aim to meet all delivery estimates:
- We are not responsible for delays caused by couriers, weather, or external events
- If a parcel is lost, we will investigate with the courier provider
Where appropriate, we may offer a replacement or refund at our discretion.
10. Damaged Deliveries
If your order arrives damaged:
· Contact us within 24–48 hours of delivery
· Provide photos and details of the damage
We will assess the issue and arrange a replacement or resolution where appropriate.
11. Restricted Deliveries
We may decline or restrict shipping to certain locations if:
- Delivery conditions are unsuitable for medication safety
- Regulatory requirements prevent shipment
12. Contact Us
For shipping enquiries, please contact:
CarePlus Compounding Pharmacy
Phone Number: (02) 4656 4888
Email Address: info@carepluscompounding.com.au
13. Policy Updates
This Shipping Policy may be updated from time to time. The latest version will always be available on our website.