Privacy Policy

CarePlus Compounding Pharmacy

Last Updated: March 30, 2026

1. Introduction

CarePlus Compounding Pharmacy (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our compounding pharmacy services, website, and digital platforms.

Automatic Collection of Information

Our top priority is customer data security and, as such, we exercise the no logs policy. We may process only minimal user data, only as much as it is absolutely necessary to maintain the Website and Services. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

2. What Personal Information We Collect

We may collect the following types of personal information:

2.1 Patient Information

Full name, date of birth, gender
Contact details (address, phone number, email)
Medicare or health fund details
Prescription and medication history
Allergies, medical conditions, and relevant health information
Payment and billing details

2.2 Prescriber Information

Name, clinic details, provider number
Contact details
Prescribing history and instructions

2.3 Pharmacy & Partner Information

Business name and contact details
Staff names and roles
Account and transaction details

2.4 Website & Technical Data

IP address, browser type, device information
Website usage data (via cookies and analytics tools)

3. How We Collect Information

We collect personal information through:

Prescriptions provided by healthcare professionals
Direct interactions (in-store, phone, email, website forms)
Online account registration and ordering systems
Third-party providers (e.g. doctors, partner pharmacies)
Automated technologies (cookies, website analytics)

4. Why We Collect and Use Your Information

We collect and use personal information for purposes including:

Dispensing and compounding medications
Providing pharmaceutical care and counselling
Communicating with patients, prescribers, and partner pharmacies
Managing orders, payments, and deliveries
Meeting legal and regulatory obligations
Improving our services and website functionality

We only use your information for purposes that are directly related to our pharmacy services or where required or permitted by law.

5. Disclosure of Personal Information

We may disclose your personal information to:

Prescribing doctors and healthcare providers
Partner pharmacies (for dispensing or pickup arrangements)
Payment processors and financial institutions
IT service providers and cloud storage providers
Regulatory bodies (e.g. Pharmacy Board, government authorities)
Delivery and logistics providers

We do not sell or rent your personal information to third parties.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Security measures include:

Secure pharmacy dispensing systems
Password-protected databases
Encryption and secure servers
Staff confidentiality agreements

Personal information is stored in both electronic and physical formats and retained only as long as required by law.

7. Access and Correction

You have the right to:

Request access to your personal information
Request correction of inaccurate or outdated information

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Improve user experience
Analyse website traffic
Support online ordering functionality

You can disable cookies through your browser settings, though some features may be limited.

9. Overseas Disclosure

Some of our service providers (e.g. cloud hosting or software platforms) may be located overseas. We take reasonable steps to ensure that any overseas recipients comply with privacy obligations consistent with Australian law.

10. Complaints

If you believe your privacy has been breached, you can contact us using the details below.

We will investigate your complaint and respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

CarePlus Compounding Pharmacy
Address: 5/20 Somerset Ave, Narellan, NSW 2567
Phone Number: (02) 4656 4888
Email Address: info@carepluscompounding.com.au

For privacy-related enquiries or requests, please contact us using the details above.